Mirage is a leading manufacturer of Hardwood Flooring to the North American market with locations in Québec, Ontario (Vintage) and Stuart Virginia (USA). Join our energetic team in a thriving industry that produces a premium product with a renowned service culture.  Develop in a role that can make a difference and develop over the long term into a more senior role.

As an IT Support Technician, you will play a crucial role in providing technical assistance and support for the company's applications and equipment to our users, both remotely and on-site. You will be the first point of contact for IT-related issues and will work closely with the IT team to resolve them efficiently.

ACCOUNTABILITIES:

• Follow-up on user support requests in an expedited way and assign requests to the appropriate IT resources when required while tracking/recording data in the Jira Help Desk solution.
• Analyze new user requests, deliver solutions and/or assign these requests to the appropriate IT resources. Input findings/data in the Jira Help Desk solution.
• Provide users training to maximize their proficiency of the company's applications and IT equipment.
• Troubleshoot and solve problems associated with the operation of computer tools and devices.
• Maintain accurate records of common recommissioning procedures.
• Provide document/training material with key instructions for using applications and/or equipment.
• Participate in the application and/or device deployment process.
• Actively participate in the deployment of various information systems, including O365, D365, and plant assets management.

REQUIREMENTS:

• Degree/Diploma in Computer Science/relevant field.
• 1-3 years experience in an IT support field.
• Candidate is knowledgeable of Microsoft tools:  Windows, Office 365, Active Directory, IOS, and comfortable with networking and cybersecurity principles.
• Innovative, can Align Actions, Communicate and Collaborate efficiently within a team setting and demonstrate Adaptability and Judgement. Curious and eager to learn.
• Recognized for your Professionalism, Creativity, Teamwork, Accuracy, Detailed, Dependable, Autonomy and Ethical.

REMUNERATION:

Between $75K and $90K (experience relevant) with a 5% Bonus potential as per established system.